Welcome to Our Delivery and Return Policy
At Sweet Creations, we strive to provide exceptional service from the moment you place your order until it arrives at your doorstep. Our delivery and return policy is designed to ensure that you have a smooth and enjoyable shopping experience with us.
Below, you'll find detailed information about our delivery options, return policy, and answers to frequently asked questions. If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We're here to help!
Delivery Information
At Sweet Creations, we understand the importance of timely delivery and strive to provide the best service possible to our customers.
Our standard delivery option ensures that your order will be delivered within 2-5 business days, depending on your location. We partner with reliable shipping carriers to ensure the safe and prompt delivery of your items.
If you need your order sooner, we offer an expedited delivery option with guaranteed delivery within 1-2 business days. Simply select this option at checkout for faster service.
For international orders, delivery times may vary depending on customs processing and local postal services. We offer international shipping to select countries, and shipping fees will be calculated based on the destination and weight of your order.
If you have any questions about your delivery or need assistance tracking your order, our customer service team is here to help. You can contact us via phone, email, or live chat for personalized assistance.
Return Policy
At Sweet Creations, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your peace of mind.
You may return any unused or unopened items within 30 days of delivery for a full refund or exchange. Simply contact our customer service team to initiate the return process. Once your return is received and inspected, we will issue a refund to your original payment method or process the exchange for the desired item.
Please note that certain items are not eligible for return due to hygiene or safety reasons, such as perishable goods or personalized items. Additionally, items must be returned in their original packaging and in new condition to qualify for a refund or exchange.
If you receive a damaged or defective item, please contact us immediately to arrange for a return or replacement. We will cover all shipping costs for returns of damaged or defective items.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and stress-free.
What is your return policy for damaged or defective items?
If you receive a damaged or defective item, please contact us immediately to arrange for a return or replacement. We will cover all shipping costs for returns of damaged or defective items.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. You can also pay via PayPal or choose to pay cash on delivery for eligible orders.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 3-10 business days.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. You can select your preferred shipping method during checkout.
What is your return policy?
We have a 30-day return policy for most items. If you're not satisfied with your purchase, you can return it for a full refund or exchange. Please refer to our Delivery and Return page for more information.
Can I customize my order?
Yes, we offer customization options for many of our products. You can add personalized messages, select specific colors or flavors, and more. Simply indicate your preferences during the checkout process, or contact us for assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for most of our products. During checkout, you can select the option for gift wrapping and include a personalized message for the recipient.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos of the damaged items to expedite the process.
Contact Information
If you have any further questions or need assistance, please don't hesitate to contact our customer service team:
Email: [email protected]
Phone: +91 264 0012397